Initial Research

Corporate Names

• Portal
  • "A portal is a web-based platform that collects information from different sources into a single user interface and presents users with the most relevant information for their context. Over time, simple web portals have evolved into portal platforms that support digital customer experience initiatives."

• Patient Portal
  • "makes it easier for healthcare providers and hospitals to securely connect and communicate with patients online."
  • "A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits; Discharge Summaries; and, Medications."
    • Health Information Management (HIM) - http://www.himconnect.ca/meet-him/faqs/what-is-a-patient-portal

• Patient Engagement Software
  • "enables better communication between physicians and their clients as well as promotes active interest among patients in monitoring and improving their own health."

• Healthcare Information Website

• PEP (ours)

• Healthcare CRM (Customer relationship management)

UX

6 Epic Forces Battling Your Mega Menus

Mega menus seem like such a good idea. After all, they make the marketing team happy, as they remove all that nasty navigation away from the prime real estate of the home page, leaving room for the team's messaging goodness.

https://articles.uie.com/mega_menus/

Precedence

Island Health's My Health

https://vimeo.com/showcase/6558209/video/371505319

Telus Patient Portal

https://www.telus.com/en/health/health-professionals/clinics/emr-add-ons/patient-portal

https://healthmyself.ca/

Doctor's Connect

https://www.doctorconnect.net/lp/apptreminders/?capterra=capterra

C3LX - Patient Engagement

https://info.c3lx.com/request-a-demo?hsCtaTracking=c36e6e79-c25a-43d6-af74-2c483e8182e6|81c6007c-0f79-4781-8a56-84d63942ef1d

Klara

https://www.klara.com/

Public Health Ontario (PHO)

https://www.publichealthontario.ca/

Flow / Use Cases

PEP User Flow

PEP User Flow USE CASE What is it description of how a person who actually uses that system will accomplish a goal. (aka user-journey) Why we use it = It shows where errors could potentially occur in the process and design features to resolve those errors. (aka user-testing, focus-groups) Compone...

https://docs.google.com/document/d/1RANY5pVKzk0iEg5fLA0Avv0D1ulNWaHlgtAav3enrQY/edit#

What is it

= description of how a person who actually uses that system will accomplish a goal.

(aka user-journey)

Why we use it

= It shows where errors could potentially occur in the process and design features to resolve those errors.

(aka user-testing, focus-groups)

Components

[1] User [2] System [3] Goal

Resources

Mock Ups

Other Notes

Perhaps we should let people create pre assessments quizzes in this system

Quetsions

• Who can edit?

• Who can upload?

• Who's hosting this?

• Are these documentation just informations or forms as well?

• How much overlap is there between uploader's documents?
  • Eg. dO they all use the same intake form?

• Has there been a survey on VCH employee demographics / technology proficiency

• How can we show search results in the most cognitively efficient manner

• How do we solve navigation

New Name

"Portal" is misleading with current asks