MyHealthPortal Notes
Interior Health
Meditech used on backend
They admin the users
Team of 8 - 13
Staff is overworked?
100k Users
Why are they older
Because people who use the hospital are older!
A Chatbot which doest
Portal access for POA (power of attorney) for adults with children
Robust support resources
Scripts for responding to common questions
Lots of documentation
FAQ
Biggest Struggles
FIPA Rules
Users have to show up with ID
Getting people enrolled is such a pain because of that!
Can we get those stats documents
Strengths
Theres someone to call during office hours
Chat bot for off hours
Accessability
Screen reading for hard of hearing
Translation services
Asks
Ask for stats
Questions
- What parts of the system are most usesd (pages)
- Demographics of users
- Support call reasons